Refund Policy

1. Overview

This Refund Policy explains our policies regarding refunds, cancellations, and billing for Velovate's premium subscription services. This policy is part of our Terms of Service and should be read in conjunction with those terms.

Velovate operates on a freemium model: our basic services are free, and we offer premium subscriptions with enhanced features. This policy applies specifically to premium subscription purchases.

2. Premium Subscription Refunds

2.1 7-Day Satisfaction Guarantee

We offer a 7-day satisfaction guarantee for new premium subscriptions. If you're not satisfied with your premium subscription, you may request a full refund within 7 days of your initial purchase.

Eligibility criteria:

• Request must be made within 7 calendar days of your initial subscription purchase
• Applies only to first-time premium subscribers
• Account must not have violated our Terms of Service
• Excessive refund requests may result in refund denial

2.2 Renewal Refunds

Subscription renewals (monthly or annual) are non-refundable after the 7-day window from the renewal date. We strongly recommend disabling auto-renewal if you do not wish to continue your subscription.

Exception: If you were charged in error due to a billing system malfunction, we will provide a full refund. Please contact us immediately if you believe you were charged incorrectly.

2.3 Partial Refunds

We do not provide partial or pro-rated refunds for unused portions of a subscription period. If you cancel mid-cycle, you will continue to have access to premium features until the end of your current billing period.

2.4 Upgrade/Downgrade Refunds

If you upgrade from a monthly to an annual subscription (or vice versa), the change will take effect at the end of your current billing period. No refunds are provided for the difference in pricing when changing subscription tiers.

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your premium subscription at any time through:

• Account Settings: Navigate to Settings > Subscription > Cancel Subscription
• Email Request: Send a cancellation request to support@velovate.app
• Payment Provider: Cancel through your Apple App Store or Google Play Store account settings

3.2 Cancellation Effective Date

When you cancel your subscription:

• Your cancellation takes effect at the end of your current billing period
• You will continue to have access to premium features until that date
• You will not be charged for subsequent billing periods
• Your account will automatically revert to the free tier after the paid period ends

3.3 Reactivation

You may reactivate your premium subscription at any time. If you reactivate within 30 days of cancellation, your previous settings and preferences will be restored. After 30 days, you will be treated as a new subscriber.

3.4 Data After Cancellation

When you downgrade to the free tier:

• Your ride data and account information are retained
• Access to premium-only features is removed
• Some advanced analytics may become unavailable but historical data is preserved
• You can request complete account deletion separately if desired

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

4.1 Free Services

Our free tier services are provided at no cost and are not subject to refunds.

4.2 Third-Party Purchases

Purchases or donations made to third parties through our platform (such as fundraising contributions to charities) are governed by those third parties' refund policies, not ours. Contact the respective organization directly for refund requests.

4.3 Past Billing Periods

Refunds are not available for charges from previous billing periods beyond the current period, except in cases of clear billing errors.

4.4 Accounts Terminated for Violations

If your account is terminated for violating our Terms of Service, you forfeit any refund eligibility. This includes but is not limited to fraudulent activity, abusive behavior, or illegal use of the platform.

4.5 Digital Content and Services

Once you have accessed or used premium features during your subscription period, the subscription is considered "consumed" and is non-refundable beyond the 7-day satisfaction guarantee period.

5. Refund Processing

5.1 How to Request a Refund

To request a refund, please contact us at:

5.2 Processing Time

Approved refund requests are processed as follows:

• Review Period: We will review your request within 2-3 business days
• Approval Notification: You will receive an email confirming approval or denial
• Refund Issuance: Approved refunds are issued within 5-7 business days
• Credit Appearance: Depending on your payment method, it may take an additional 3-10 business days for the refund to appear in your account

5.3 Refund Method

Refunds are issued to the original payment method used for the purchase:

• Credit card refunds appear as a credit on your statement
• PayPal refunds are returned to your PayPal balance
• App Store purchases are refunded through Apple (contact Apple Support)
• Google Play purchases are refunded through Google (contact Google Play Support)

5.4 Currency and Exchange Rates

Refunds are processed in the original currency of purchase. Any currency conversion fees or exchange rate differences between the purchase and refund date are the responsibility of the subscriber.

6. Billing Disputes

6.1 Unauthorized Charges

If you believe you were charged without authorization or that charges are incorrect:

• Contact us immediately at support@velovate.app
• Provide details of the disputed charge (date, amount, description)
• We will investigate and respond within 5 business days
• Confirmed unauthorized charges will be refunded in full

6.2 Duplicate Charges

If you were charged multiple times for the same subscription period, please contact us immediately. We will investigate and refund duplicate charges promptly.

6.3 Chargebacks

If a chargeback is filed:

• Your account will be suspended pending resolution
• You will lose access to all premium features
• We reserve the right to permanently ban accounts that abuse the chargeback process
• Fraudulent chargebacks may be reported to credit bureaus and law enforcement

7. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of material changes via:

• Email notification to registered users
• In-app notification
• Notice on our website

Your continued use of our premium services after changes to this policy constitutes acceptance of the modified policy. Refund requests for purchases made before a policy change will be evaluated under the policy in effect at the time of purchase.

8. Contact Information

If you have questions about this Refund Policy or need assistance with billing, refunds, or cancellations, please contact us: